Refund policy

Last updated: September 2026

At Vittapet Labs, we stand behind the clinical efficacy of every protocol we produce. We understand that lowering a dog’s neurological threshold is a process, which is why your purchase is covered by our 60-Day "Keep The Jar" Guarantee — no hassle, no stress.

1. 60-Day "Keep The Jar" Guarantee You may request a refund within 60 days of your delivery date — even if the jars in your protocol have been opened and fully used. We believe in giving every dog the full time required to experience true behavioral results.

We cover refunds for:

  • Manufacturing defects or damage during shipping.

  • Dissatisfaction with results within the 60-day period.

Important: Our Off Duty formula works on two clocks. The fast-acting botanicals act inside the hour, while the cumulative botanicals (like flaxseed, ashwagandha, and L-tryptophan) build over 60 days of daily feeding to shift your dog's baseline threshold. We encourage you to complete the full 60-day protocol before requesting a refund, as true behavioral transformation takes time. Refund eligibility is strictly limited to the 60-day window from the confirmed delivery date.

2. No Returns Required We do not require you to send the product back. Once your refund is approved, you may keep or dispose of any remaining product. We do not accept returned shipments; any products sent back to our facility will not be processed.

3. Shipping Fees You will be refunded the full purchase price of the product(s). Please note that if your order did not qualify for free shipping (e.g., single-jar orders), the original shipping fees paid at checkout are non-refundable.

4. One Refund Per Customer Our 60-day guarantee is limited to one refund per customer, per household. This policy ensures we can continue offering this generous guarantee to our genuine community. Repeat refund requests from the same customer, household, or payment method will not be approved.

5. Order Modifications & Refused Deliveries Once your order has been dispatched, it cannot be cancelled or redirected. Our fulfillment process is automated for speed. If you no longer wish to receive the product, please wait until delivery and then contact our support team. Packages refused at delivery or returned to sender due to failed delivery attempts are not eligible for a refund.

6. How to Request a Refund Email us at support@vittapetlabs.com with:

  • Your order number.

  • The email address used at checkout.

  • A brief explanation of your experience.

Our team will reply within 24 hours. If approved, your refund will be processed within 5-10 business days to your original payment method.

7. Non-Eligible Refunds The following are not eligible for refunds:

  • Requests made after 60 days from the delivery date.

  • Second or repeat refund requests from the same customer.

  • Orders refused or marked as undeliverable.

8. Our Quality Guarantee Every Vittapet Labs product is produced in GMP-certified facilities under strict clinical control. If your product arrives defective or damaged, we will make it right — guaranteed.

9. Agreement to Policy By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Us For questions about your protocol or refund status: 📧 support@vittapetlabs.com ⏱ Our support team typically replies within 24 hours.