Refund policy

Last updated: June 2026

At Vittapet Labs, we stand behind the clinical efficacy of every protocol we produce. We understand that restoring your dog’s health is a journey, which is why your purchase is covered by our 90-Day Empty-Bottle Guarantee — no hassle, no stress.

1. 90-Day Empty-Bottle Guarantee

You may request a refund within 90 days of your delivery date — even if all three bottles in your protocol have been opened and used. We believe in giving every dog the full time required to experience true clinical results.

We cover refunds for:

  • Manufacturing defects or damage during shipping.

  • Dissatisfaction with results within the 90-day period.

Important: Our clinical collagen protocol works by rebuilding the skin barrier or joint cartilage from within. We encourage you to complete the full 90-day protocol before requesting a refund, as true biological transformation takes time. Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.

2. No Returns Required

We do not require you to send the product back. Once your refund is approved, you may keep or dispose of any remaining product. We do not accept returned shipments; any products sent back to our facility will not be processed.

3. Shipping Fees

As we offer free shipping on all protocols, there are no shipping fees to deduct from your refund. You will be refunded the full purchase price.

4. One Refund Per Customer

Our 90-day guarantee is limited to one refund per customer, per household. This policy ensures we can continue offering this generous guarantee to our genuine community. Repeat refund requests from the same customer, household, or payment method will not be approved.

5. Order Modifications & Refused Deliveries

Once your order has been dispatched, it cannot be cancelled or redirected. Our fulfillment process is automated for speed. If you no longer wish to receive the product, please wait until delivery and then contact our support team. Packages refused at delivery or returned to sender due to failed delivery attempts are not eligible for a refund.

6. Subscription Cancellations

You may cancel your subscription at any time before your next order ships. Once a subscription order has been dispatched, that shipment is subject to our standard refund policy. To cancel, please email us at support@vittapetlabs.com before your next billing cycle.

7. How to Request a Refund

Email us at support@vittapetlabs.com with:

  • Your order number.

  • The email address used at checkout.

  • A brief explanation of your experience.

Our team will reply within 24 hours. If approved, your refund will be processed within 5-10 business days to your original payment method.

8. Non-Eligible Refunds

The following are not eligible for refunds:

  • Requests made after 90 days from the delivery date.

  • Second or repeat refund requests from the same customer.

  • Orders refused or marked as undeliverable.

9. Our Quality Guarantee

Every Vittapet Labs product is produced in GMP-certified facilities under strict clinical control. If your product arrives defective or damaged, we will make it right — guaranteed.

10. Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Us For questions about your protocol or refund status: 📧 support@vittapetlabs.com ⏱ Our support team typically replies within 24 hours.