Cancellation policy

Last Updated: June 2026

Vittapet Labs offers our clinical protocols on a subscription basis for your convenience, ensuring your dog’s treatment remains consistent. This policy explains how subscriptions work, how billing is handled, and how you can manage your account.

1. Enrollment

Subscription details, including price, billing frequency, and renewal terms, are displayed at checkout. By purchasing a subscription, you agree to these terms. All subscriptions default to our 90-day clinical protocol cycle, ensuring your dog never misses a day of treatment.

2. Billing & Payment

  • By enrolling, you authorize us to charge your selected payment method on the recurring schedule chosen (every 90 days).

  • Subscription charges include the product cost and applicable taxes. Shipping is provided free of charge.

  • Discounts applied at checkout (e.g., subscriber savings) remain locked on all future renewal orders.

  • If a payment fails, we will attempt to retry the charge or may suspend your subscription until updated payment information is provided.

3. Renewals

  • Subscriptions automatically renew every 90 days until cancelled.

  • You will be billed on the renewal date unless you cancel in advance.

  • Renewal reminders are sent via email prior to your billing date.

4. Cancellation

  • You may cancel your subscription at any time.

  • To avoid being charged for the next cycle, cancellations must be made at least 24 hours before the next scheduled billing date.

  • How to cancel:

    • Log into your customer account on our website.

    • Email us at support@vittapetlabs.com (include your full name and order number for faster processing).

  • Once cancelled, you will not be billed again. Orders already processed or shipped are subject to our Refund Policy and cannot be cancelled.

5. Returns & Refunds

Subscription orders are subject to the same conditions as one-time purchases under our Refund Policy. Refunds apply within the 90-day guarantee window. Subscription charges already processed are not refundable once the order has shipped.

6. Modifications

You may update your subscription details at any time, including:

  • Changing delivery frequency.

  • Skipping a shipment.

  • Updating payment methods or shipping addresses. Modifications can be made by logging into your customer account or by contacting our support team.

7. Zero Commitment

There are no cancellation fees, no penalties, and no hassle. You remain in full control of your clinical protocol schedule.

8. Contact Us

If you have questions about your subscription, billing, or cancellation: 📧 support@vittapetlabs.com ⏱ Our support team typically replies within 24 hours.